Crazy Luck Casino Terms of Use
These Terms and Conditions set out the rules that govern your access to and use of the Crazy Luck online casino services. They describe the relationship between you and us, explain your responsibilities as a player, and cover core operating rules for accounts, promotions, payments, and dispute handling. By using our site you agree to comply with these terms and any additional rules published in your account area.
Account responsibilities
You are responsible for keeping your account details accurate and for maintaining the security of your login credentials. Only one account per person is permitted; creating duplicate accounts may result in suspension and forfeiture of bonuses. We require valid identification and proof of address as part of account verification. We may temporarily restrict account activity while verification or security checks are in progress.
Verification and security
We will ask for KYC documents before processing withdrawals or when risk checks are triggered. You must not share your account with others. Notify us immediately if you suspect unauthorised access so we can secure the account and advise on next steps.
Eligibility requirements
To use our services you must meet the minimum legal gambling age in your jurisdiction and be legally permitted to gamble where you live. Residents of restricted jurisdictions may not be eligible to register for real‑money play. We reserve the right to refuse registration or close accounts that do not meet eligibility or compliance checks.
Acceptable platform use
Use the platform for lawful, personal gaming only. Prohibited activity includes collusion, bonus abuse, use of bots or automated betting tools, and any behaviour intended to exploit or disrupt systems. We may impose account limits, time-outs, or self-exclusion on request or where play patterns indicate harm or abuse of the service.
General bonus and promotion rules
Promotions are subject to specific terms shown on the promotion page and in your account. Common conditions include wagering requirements, game contribution rules, minimum deposit requirements, maximum bet limits while a bonus is active, and expiry periods. Bonus terms prevail for each promotion; failure to meet conditions may result in bonus removal and denial of related winnings. Only one welcome offer is permitted per person, household, or IP where stated.
Deposits and withdrawals
We accept a range of payment methods including cards, e-wallets and cryptocurrencies. Deposit and withdrawal processing times and any minimums or limits depend on the method selected and can be viewed in your cashier. Withdrawal requests are subject to verification, and we may hold or delay payments pending document checks, fraud screening or compliance reviews. Chargebacks and unauthorised payment reversals may lead to account suspension and forfeiture of funds.
Dispute resolution
If you have a dispute, contact our support team so we can investigate. We aim to resolve matters promptly and will keep a record of our findings. If an issue cannot be resolved directly, we will outline available next steps, which may include internal review procedures. You may seek independent advice where appropriate.
Updates to terms and conditions
We may update these terms from time to time. We will publish changes on the site and notify account holders where practical. Continued use of CrazyLuck following a change constitutes acceptance of the revised terms, so please review updates carefully and contact support if you have questions.