Responsible Gambling Policy

At Crazy Luck we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play and personal finances. This page explains the protection principles we follow, the tools available in your account, and where to find help if gambling stops being fun.

Player protection principles

We aim to provide a safe, fair and transparent environment. That means clear information about account controls, fair play standards, and a proactive approach to spotting risky behaviour. Our goal is to enable controlled play through practical tools and supportive policies rather than pressure or sales-driven messaging.

Account activity-control tools

On CrazyLuck you can use built-in controls to manage how you play. These tools are available from your account area and include self-imposed limits and temporary breaks. If you need assistance setting or adjusting any control, our support team can guide you through the steps.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control spending. Limits can be lowered immediately from the account settings; increases usually require a cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a selected period. Setting loss limits helps keep play within a budget and reduces the risk of chasing losses.

Time limits and session controls

Session reminders and time limits help you manage how long you play. You can set automatic reminders, shorter session lengths, or opt for regular breaks to keep gaming balanced with other activities.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you close access to your account for a chosen period. During self-exclusion your account will be suspended and you will not be able to deposit or play. We can also apply exclusions on your behalf if requested by a third-party support service.

Recognizing signs of problematic behaviour

Watch for changes such as chasing losses, borrowing money to play, hiding activity, neglecting responsibilities, or spending more time and money than planned. Noticing these signs early makes it easier to take practical steps to regain control.

Practical tips to stay in control

Use limits before you start playing, treat gambling as entertainment not income, set a strict budget, take regular breaks, and avoid playing when stressed or under the influence. Talk to someone you trust if you feel your play is changing.

Professional help and support organisations

If you need further support, contact provincial gambling support services such as ConnexOntario or your local problem gambling helpline, Gamblers Anonymous, or community health services. These organisations can provide counselling, self-help resources and assistance with next steps. If you prefer, reach out to our support team for information on how to enable controls or start a self-exclusion.