User Privacy Policy
Welcome to the Privacy Policy for Crazy Luck. This page explains how we collect, use, disclose, and protect personal information when you use our site and services in Canada. We take your privacy seriously and provide clear information about the types of data we handle and the choices available to you.
Types of data we collect
Personal data
We collect information you provide when creating an account or contacting support, such as your name, date of birth, email address, residential address, phone number, and identity documents when verification is required. We also keep records of account preferences and any communications you have with our team.
Technical data
We collect technical information needed to operate the service, including IP address, device type, browser type, operating system, and localisation data. We use this data to present the site correctly on desktop and mobile and to protect accounts from unauthorised access.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, transaction timestamps, and gaming activity such as bets placed and game outcomes. We retain this information to process payments, handle disputes, and comply with financial and regulatory requirements.
How we use your information
We use personal, technical, and transactional data to provide and improve our services, process payments, verify identity, respond to support requests, detect and prevent fraud, and comply with legal obligations. We may also use aggregated or anonymised data for analytics and reporting to better understand usage patterns.
Data protection practices
We protect personal information using industry-standard security measures, including encryption of data in transit and access controls. Access to personal data is limited to authorised personnel and third-party vendors who need the data to perform services for us. We regularly review our security measures and update them as appropriate.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember your preferences, support account sessions, and deliver basic site functionality. We also use analytics cookies to understand how the site is used. You can manage cookie settings through your browser and site settings; disabling certain cookies may affect site functionality.
User rights
If you are located in Canada, you have rights over your personal information, including the right to access, correct, or request deletion of your data where applicable. You may also object to certain processing or request restrictions. We will respond to valid requests in accordance with applicable law and our internal procedures.
Access, correction and deletion
To review, correct, or request deletion of your personal information, contact us at [email protected]. We will verify your identity before making changes. Some information may be retained as required to complete transactions, meet legal obligations, or for legitimate business purposes.
Information sharing and third parties
We share information with service providers necessary to operate the site, including payment processors, identity verification services, and analytics providers. We may also disclose information to comply with legal obligations or to protect our rights. Third parties are contractually required to safeguard information and only use it for agreed purposes.
Privacy policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices. When we make material changes we will publish the revised policy on our site and provide notice where appropriate. For clarity on any update, contact our privacy team at [email protected]. This policy applies to CrazyLuck services unless otherwise stated.