Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect your personal information at Crazy Luck. We respect your privacy and describe below the types of data we gather when you use our online casino services in Canada, how we use that information, the safeguards we maintain, and the choices available to you.

Types of data we collect

We collect information needed to create and operate your account, process payments, and provide customer support. Data categories include personal, technical and transactional information described in the subsections below.

Personal data

Personal data includes details you provide when registering or contacting us, such as your name, date of birth, email address, telephone number, billing address and identity documents used for verification. We also collect account credentials and any communications you send to our support team.

Technical data

Technical data is generated automatically when you use our site and includes IP addresses, device information, browser type, operating system, pages visited, session times and cookie identifiers. This data helps us maintain the security and performance of our service and improve the user experience on mobile and desktop.

Transactional data

Transactional data covers deposits, withdrawals, bet history, game activity, currency choice and payment method details. We keep records of transactions to comply with our internal controls, process payments, resolve disputes and prevent fraud or abuse.

How we use your information

We use collected data to operate your account, provide services, process deposits and withdrawals, comply with verification requirements, and respond to enquiries. Technical and usage data help us troubleshoot issues, detect suspicious activity and measure site performance. We may use aggregated, non-identifiable data for analytics and service improvement.

Data protection practices

We maintain reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure, alteration and destruction. Access to personal data is limited to staff and service providers who need it to perform their duties. While we use standard security measures, no method of transmission or storage is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions and measure site usage. Some cookies are essential for site functionality, while others provide analytics or advertising features. You can manage cookie settings through your browser, but blocking certain cookies may affect functionality.

User rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, and ask for deletion where permitted by law. You may also object to certain processing activities and request restrictions in specific circumstances. For requests, please contact us as described below.

Access, correction and deletion of data

To access, correct or delete your personal data, contact our privacy team. We will confirm your identity before processing requests and respond within a reasonable time. Certain information may be retained when necessary for legal, regulatory or operational reasons, such as transaction records or anti-fraud investigations.

Information sharing and third parties

We may share personal data with third-party service providers that perform services on our behalf, including payment processors, identity verification vendors, analytics providers and customer support platforms. We require these parties to protect data and only use it for the agreed purpose. We may also disclose information when required by law or to prevent fraud or illegal activity.

Privacy policy updates

We may update this Privacy Policy from time to time. When changes are material, we will notify you via the account area or email. Continued use of our services after a notice indicates acceptance of the revised policy.

If you have questions or wish to make a privacy request, please contact us at [email protected].