Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach out any time through convenient communication channels and we’ll respond promptly. For account changes, verification or withdrawals, please have your account details ready to speed up service. We aim for quick, clear assistance so you can get back to playing with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available 24/7 for account help and technical issues) |
| General enquiries | [email protected] (billing, verification and general feedback; replies typically within 24 hours) |
| Affiliate enquiries | [email protected] (partner sign-ups and marketing enquiries; response 48-72 hours) |
| Phone | +1 416 523 9487 (voice support Mon-Fri; SMS not monitored) |
| Working hours | Live chat 24/7; email support Mon-Fri, 09:00-18:00 ET (Canada) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or any situation requiring explanations or documents. Please send a message to [email protected] with a clear subject line, up-to-date contact details and a phone number so we can process your request without delay. Attach any relevant documents and include your account ID if applicable.
Send us a message
Response Time
Most inquiries are answered within one business day. For simple account or payment questions you’ll often get a faster reply, while issues that require document checks, security reviews, or third-party confirmation can take longer depending on their nature. If you need help right away, use live chat for the quickest response and email support for detailed requests.
Feedback
We want to hear from you, so please share any feedback, suggestions or ideas to improve the site. Your comments are read carefully by our team and used to refine features, promotions and the overall user experience. Send your thoughts anytime to help us make the casino easier to use, safer and more enjoyable for Canadian players.