User Terms and Conditions

This page sets out the rules that govern use of the Crazy Luck online casino. It explains how we relate to you as a player, what we expect from your account activity, and the basic operational terms that apply when you use our services in Canada. Please read these terms carefully and contact our support team if you need clarification.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one real‑money account is permitted per person, household and device unless otherwise agreed. You must not share login credentials or allow others to access your account. We may suspend or close accounts if we detect suspicious activity, attempted abuse of promotions or repeated breaches of these terms. You must notify us immediately if you suspect unauthorised access.

Eligibility requirements

To register and play you must meet legal age requirements in your province or territory and must not be subject to any local restriction that prohibits online gambling. We may refuse registration or restrict accounts from regions where play is prohibited. Verification of identity and address is required before certain services are available and before any withdrawals are processed.

Acceptable platform use

Use of the site must be lawful and fair. Prohibited behaviour includes collusion, fraud, use of bots or automated wagering, chargeback abuse and other attempts to manipulate games or promotions. Multiple accounts, bonus stacking and sharing of accounts are not allowed. Breaches may result in withheld funds, account closure and loss of bonus balances.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published with each offer. These may include eligibility conditions, wagering requirements, contribution rates by game type, maximum bet limits when a bonus is active and expiry dates. Bonus funds may be withheld or cancelled if a player violates promotion rules or attempts to withdraw before meeting the stated requirements. Check the promotion terms listed in your account for full details.

Deposits and withdrawals

Payment options and limits are shown in the cashier. Deposits are generally available immediately, while withdrawals are subject to verification checks and processing times that vary by method. We may require documents to confirm identity, address or payment ownership before approving withdrawals. We reserve the right to apply transaction limits, temporary holds or additional checks to reduce risk and comply with policy.

Responsible play and account limits

Players can set deposit, loss and session limits or request time-outs and self-exclusion by contacting support. We may also impose limits where necessary to promote safer play. Using these tools is encouraged to help manage gambling activity.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting evidence. We will investigate and aim to resolve issues promptly. If a resolution is not reached, further steps may include internal review or referral to independent dispute resolution where applicable. Decisions will be taken in line with these terms and applicable law.

Updates to terms and conditions

We may update these terms from time to time. Notice of material changes will be posted on the site and may be emailed to registered players. Continued use of the service after changes are posted constitutes acceptance of the revised terms, so please review the terms periodically.